Our Microsoft Dynamics CRM ServicesWe install, configure and implement the Microsoft Dynamics CRM solution to work the way you run your business. Based on our experience, we see different skills that are needed to make a Microsoft Dynamics CRM project a success. 
Microsoft Dynamics CRM Business Consulting.The Microsoft Dynamics CRM Business Consulting/Analysis stage could involve a comprehensive analysis of your business processes within the scope of a customer relationship management system (CRM). If you prefer to use your existing workflows and the business processes surrounding the sales pipeline, without having to change the way you operate the business, we may recommend investing some time up-front, and identifying the changes that are necessary to the standard Microsoft Dynamics CRM system In some instances, if we could determine that your sales process is generic, then we may take a test/demo approach at the very beginning of the project. This will save thousands of dollars because the test/demo system can be used as an evolving model towards the live CRM system implementation, as well as a user training platform. Microsoft Dynamics Customisation.The Microsoft Dynamics CRM customisations could be avoided by implementing the system right at first time. There are two types of customisations that can be involved in a Microsoft Dynamics CRM implementation. The first type is a simple, 'form' or 'view' customisations that can be done by your internal IT staff or by us. The front-end customisations are common and can be used to enhance the usability of the system. For example, if you need to store a specific data in a data entry form, that does not come as a standard field, we will be able to add the field by using the form/view customisation feature.The second type of customisation is what we consider as an "advance" customisation. For example, integration of the Microsoft Dynamics CRM to Myob accounting, Sharepoint or any other system. In most of the implementations, our clients have preferred to use the Microsoft Dynamics CRM Outlook connector. The integration of the Microsoft Dynamics CRM with Outlook provides the benefits of tracking emails, contacts, calendar direct from outlook, without the CRM web interface. TrainingThe Microsoft Dynamics CRM user training is not very difficult or time consuming due to its "fit for the business" logic and the familiar Microsoft office "look and feel" user interface.SupportThe overall support can vary as per your requirement. In some instances, we can discuss and agree on a full managed services agreement or else we can support you ongoing basis with a broad overall support contract. |
WHAT WE DO
CRM SOLUTION
